Sephora Return Policy ❤️

Sephora Return Policy


Sephora Return Policy: Have some questions about how to return items to Sephora? This will be helpful.

Even though Sephora Return Policy is one of our favorites, you might have a lot of questions about how to return something there.

Sephora Return Policy

We’ll cover everything, whether you want to know what the return policy is for used items, how many days you have to make a return, or you just lost your receipt.

We’ll explain all the confusing parts of the return policy so that your return to Sephora goes as smoothly as possible.

What is Sephora Return Policy?

According to Sephora Return Policy, you can send back items you bought there within 60 days of your purchase.

Aside from that, the exchange policy says that you can swap your product for another in-store as long as you have your receipt. During the holidays, they give you more time to return things, and you can do it in-store or online.

In this article, we’ll explain in detail how to return items to Sephora, how strict their policy is, and answer other questions that are often asked about returning items to Sephora.

If you bought something in a store, the same rules apply, except you have to bring the unopened product back to the store in perfect condition with the receipt. You don’t have to fill out a return request form like you would if you bought something online.


Return Period 60 Days
Return Method Online or in-store
Exchange Period 60 Days
Exchange Method Online or in-store
Refund Period 7-10 business days
Refund Method Original Method of Payment

How to Return Sephora Products

Within 60 days of purchase, you can return new or gently used items to a Sephora store or ship them back to the company. You only need to bring the item(s) you want to return to the store, and an employee will handle the return and refund your money.

Having said that, how you get your money back will depend on when you return the item.

If you return an item within 30 days of buying it, you can get a full refund using the same method you used to pay for it. If you paid with a credit or debit card, that’s where your refund will go.

Related: Does Sephora Price Match

Your refund will come in the form of a Sephora gift card if you paid with PayPal, a Sephora gift card, online store credit, or a JCPenney card.

If you return something between 31 and 60 days after you bought it, you’ll get store credit instead of cash. You can use this in any store, but not on the official website.

To start your return by mail, go to the website. Print out all of the documents that are given to you, pack up your return, and take them to the closest drop-off location. To set up an account for a gift return, call 1-877-SEPHORA (1-877-737-4672) at 1-877-SEPHORA.

Can You Return Online Purchases In-Store?

You can return online purchases made on the official Sephora website to any Sephora store. Depending on how you paid online, though, the way you get your money back will be different.

Here are the ways you can get your money back for returns made in-store within 30 days of the purchase:

  • Credit/debit: the money is put back into the card you used to make the purchase.
  • Your choice of a credit or debit card to use with Instacart
  • You can use any credit or debit card you want with Klarna.
  • Another Sephora gift card.
  • My Sephora gift card on my JCPenney credit card
  • A gift card to Sephora from Paypal
  • Sephora Online Credit: You can use store credit in-store (not online).

No matter how the original purchase was paid for, store credit that can only be used in stores will be given for all returns made between 31 and 60 days after the original purchase.

How Strict is Sephora Return Policy?

When it comes to how strict it is, Sephora return policy is less strict than those of other stores. Sephora has a 60-day return window instead of the usual 30.

On top of that, the company takes back both new and gently used items, so your return request is less likely to be turned down.

Sephora Exchange Policy

The exchange policy at Sephora is the same as the return policy. You can exchange a new or gently used item in the store as long as you bring it back within 60 days of buying it.

For online exchanges, just start the return process and you’ll be able to exchange your item that way. So, exchanging items in a store will be much faster than doing so online.

Sephora Refund Policy

You have 60 days to ask for a refund on any new or gently used item you bought at a Sephora store, on, or from a third-party seller.

The amount of your refund will depend on how you paid for the product in the first place and when you send it back.

If you return something within 30 days of buying it, you can get a full refund in the same way you paid for it, on a Sephora gift card, or as a store credit.

If you ask for a refund between 31 and 60 days after the date of purchase, you’ll get store credit that can’t be used to buy things online.

Does Sephora Take Returns Without a Receipt?

If you don’t have your receipt, you can find out what you bought by looking up the card you used or your Beauty Insider account. If the employee cannot locate your purchase history, you will be given store credit rather than a card refund.

Does Sephora Take Returns After 30 Days?

Most stores have a 30-day return policy, but you can return items to Sephora up to 60 days after you buy them. But how you get your money back will depend on how you paid for the item and when you return it.

What Items Can’t be Returned at Sephora?

Compared to other places, Sephora return policy is pretty Easy to work with. Since they take back opened and gently used items, it’s unlikely that they’ll say no to your return request.

But if you try to return something that looks like it’s been used a lot, they probably won’t take it back.


Sephora return and exchange policy are much more flexible than those of other stores. With a return window of 60 days and the ability to return gently used items, you’re more likely to have an easy time returning items to Sephora than anywhere else.

FAQs About Sephora Return Policy

How many days can you return to Sephora?

What Is The Sephora Return Policy? Put simply, if you aren’t happy with your purchase for any reason and the item is new or gently used you can return it within 60 days to Sephora for a full refund. Within 60 days of your purchase, you’re subject to a full refund.

Can I return something to Sephora after 30 days?

If the item is new or gently used within 30 days of purchase, you’ll receive your refund back to your original form of payment. If Sephora receives your return after 31 days, you’ll receive an online credit that isn’t valid in stores.

How Long do Sephora Refunds Take?

Refunds made in physical Sephora locations are instantaneous or within 24 hours depending on your mode of payment. However, Sephora says to allow 30 days from the day your package is mailed for you to see your refund.

Can you return Sephora products after 90 days?

So, what is Sephora’s return policy after 90 days? Unfortunately, Sephora’s return policy does not allow for returns after 90 days.

Their policy is fairly generous, but after 60 days have passed since your purchase date, you may no longer receive a refund or exchange for your items.

Can I exchange a broken item Sephora?

Let us know by contacting our Customer Service Team so that we can make things better. Fill up our webform here and select the issue as ‘Missing Item’, ‘Wrong Item’, or ‘Damaged / Expired Item’.

Please do not dispose of or throw away any of the items you’re writing about! Sephora may arrange to collect the product.


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