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Old Navy Return Policy: Old Navy is the place to go for young, on-trend styles. Yes, we know this is a huge contradiction, but Old Navy has a lot of very young looks.
Old Navy is owned by Gap Inc., an American company. Old Navy sells trendy clothes and accessories. It has something to do with GAP, Banana Republic, and Athleta.
Recent changes to Old Navy’s return policy have made it a bit more strict, but the policy is still a good one for returning clothes and accessories.
Old Navy lets you return items for refunds or exchanges in person or online. The returns are free in-store and, in some cases, online, but there are some restrictions.
Items must be sent back within 30 days of the date they were bought or shipped. Some things you buy online are only sent by mail when you want to return them.
| Return timeline | 30 days |
| Return method | Mail, in-store |
| Exchange period | 30 days |
| Exchange method | In-store or by mail |
| Refund period | 7-10 business days |
| Refund method | Original payment method |
Items bought online or in-store can be sent back to Old Navy by mail or in-store. You can return online purchases by mail or in person. Only items bought in-store can be returned in-store.
Follow the steps below to send back items you bought online by mail. Some things can only be bought by mail, so make sure to read any small print or instructions that come with the item or items.
You can also return things you bought online to the store. Purchases made in a store must be returned to the store. Follow these steps to make a return at a store.
First, use the store finder or a search engine to find the Old Navy location that is closest or most convenient for you. Find the customer service desk or a cash register when you get there. If you can’t find either, ask a staff member who is close by.
When you get to the customer service desk or the cash register, tell an Old Navy employee that you want to return an item or items. Also, say if you want to exchange or return the item.
Finally, show proof that you bought it. Either the receipt or the original credit card used to pay for the item can be used as proof of purchase. If your proof of purchase is accepted, you might be able to get a refund or exchange.
To go to the Old Navy website, you must first use a phone or a computer. You will need to go to the part of the website that talks about returns and exchanges.
Once you’re on the Old Navy website’s Returns and Exchanges page, click the link for the interactive process.
Use the interactive process to make a return label for UPS or USPS that is already paid for, as well as a packing slip. For these steps, you do not need a printer. Follow all of the directions and instructions for the interactive process.
The next step is to pack up the item or items you want to return. You have to pack it safely and in the original box. Make sure nothing falls out or goes missing during the trip. Use the packing slip you made in the last step to pack the item or items.
Put the return label on the package after you’ve finished packing the item(s) and the packing slip. Make sure all carriers can see it so there is no confusion and there is less chance of the package getting lost or being late.
The last step is to send the package. Bring the package to the UPS or USPS location that’s closest to you and easiest to get to. The process I described above will help you decide which carrier to use. Follow the directions on the label to send something back.
As a very important note, you can also just mail the product to the address on the website’s Returns and Exchanges page without the pre-paid label. But you’ll have to pay for shipping on your own.
Sometimes you buy the wrong color or size of a product, or the store sends you the wrong item or size. Using the Old Navy return policy, you can choose to exchange the item.
So, when you choose an exchange online, just say why and choose an exchange that talks about the problem. Whether the problem is the size or the color, and what you want to change about the new one.
You can mail the product you want to exchange back to the store, and they will send you the correct item you ordered. If the prices are different for the items you want to trade, you may have to pay the difference.
Also, keep in mind that you can only exchange a product once. If the products are made by different companies, put them in different boxes.
OLD NAVY EXCHANGE POLICY
- Exchange Period: 45 Days
- Exchange Method: 1. In-store, 2. Online.
Extended Holiday Return Policy
Old Navy’s return policy during the holidays is a little bit different. Because the holidays can be busy for both the company and the customer, the time frame for returning items is lengthened.
So, if you bought something from Old Navy between November 1 and December 24, you have until January 15 or 45 days, whichever comes first, to return it.
Old Navy and Best Buy are two other stores that give customers more time to return items during the holidays.
If you send something back, you will get a refund, which will show up in your account within 10 days. But you won’t get the original shipping and handling charges back. The amount will be put back on your credit card or debit card, depending on how you paid for the item.
According to Old Navy’s return policy, if you lose both the receipt and the item, you can’t get a refund or exchange. Also, you won’t be able to send back any goods that are broken.
Remember that gift cards cannot be returned. The amount on the gift card may be added to your store credit, which you can use to buy things later. Gift cards can’t be returned or swapped for cash.
OLD NAVY REFUND POLICY
- Refund Period Within 5-7 Business Days
- Refund Method: Original Mode of Payment
On May 1, the rules for returning items to Old Navy got a little bit stricter. Any purchase made on or after May 1 must be returned within 30 days of the original purchase date or the date it was shipped. You have up to 45 days to return anything you bought before.
But Old Navy’s return policy is less strict about showing proof of purchase. You don’t always need a receipt to prove that you bought what you’re returning. If you paid with a card, all you need to do is bring the card you used to pay.
Old Navy is part of Gap, and they both follow the same rules about the coronavirus. They have decided to open their stores and are taking the steps they need to keep their stores safe.
Old Navy also wants you to shop online so that you can keep yourself safe and keep buying from them. There are a few things you can do to get a better idea of how Old Navy tries to keep its store safe.
- There are health guards in front of the store.
- Their cleaning process is done more often.
- Signs in the store will tell you to keep your distance from other people.
- Trying to get people to always wear masks
- People at work are often told to wash their hands.
- They do health checks before they start their jobs.
Conclusion
So, if you want the Old Navy return policy to be easy, you must return the item within 30–45 days of when you bought it and you must have the original receipt. We hope this article was helpful to you.
If you think we forgot to mention something important, please let us know in the comments. We’re glad you read our article and look forward to hearing what you think.
Old Navy may take back items for store credit after 30 days. You can still try to return an item after 30 days for store credit, but it’s up to the salesperson or manager to decide. So you might not get any help at all, depending on who you ask.
If the item is still brand new, you don’t need a receipt. If you don’t have your receipt and want a refund, Old Navy can usually look up your order using your credit or debit card.
Refunds also need proof that the item was bought, so include the invoice that came with the item. You can send items back to Old Navy for free, and you have 45 days from the date of purchase to do so. If your item isn’t marked “mail only,” you can bring it back to the store.
At Gap, Old Navy, and the Banana Republic, you have up to 30 days from the date the item was shipped to return or exchange it by mail. At Athleta, you have up to 60 days from the date the item was shipped to return or exchange it by mail.
Can I return an item if I lost the receipt?
If you don’t have a receipt, try to return the item within 30 days. If you used a debit or credit card to pay for the item, the company may be able to find it in its system. If you want to return something without a receipt, you’ll need to show your ID.